My waste has not been collected, what now?

Vincent van Elsas
Vincent van Elsas
  • Updated

Ah, that's annoying!


If your waste has not been collected, the quickest way to schedule a new assignment is via the app.

Also indicate in the app that your waste has not been collected:

  • Go to 'Calendar' in the menu
  • Look up the relevant assignment.
  • Click on the 👁 'eye' icon to report a problem with your order.
  • Provide a message for the collector/driver if necessary

We will forward the issue directly to the collector. Our Support team will then contact you to prevent the problem in the future.



Not sure if you have put the waste in the right place? Read here where you can best dispose of your waste or leave a note for the driver.