How do I see the status of an order?

To view the status of an order, go to the 'Orders' in the menu. Under the 'Status' you can see the current status of an order. You can also click on the order for more details about the status.

 

Order statuses

Status_New.png
The status 'New' indicates that the order has not yet been sent to a service partner.

 

Status_In_review.png Status_Pending.png

The status 'In review' or 'Pending' indicates that we have received the (change to the) order, but have not yet been confirmed by the service partner. The future order that were already planned also immediately get this status.

 

Status_Scheduled.png
The status 'Scheduled' indicates that a service partner has planned the order and has confirmed it to us.

Status_Completed.png
The status 'Completed' indicates that the order has been executed. This status changes as soon as we have received feedback from the service partner.

Status=Not completed.png
The status 'Not completed' indicates that a problem has been reported with the order. The problem may have been reported by you or by the service partner. Click on the order to find more information about the problem.

Status_Cancelled.png
The 'Cancelled' status indicates that the order has been canceled and will not be executed.

 

💡 The status of an order is different than the status of a contract or a container or equipment.
✏️ Do you want to change your order? Read here how to change an order.